Manifesta 15Barcelona Metropolitana08.09 — 24.11.2024
GET YOUR TICKET

Terms and conditions

Tickets

The website https://manifesta15.org (the “Ticket Sales Website”) is the property of FUNDACIÓ MANIFESTA 15 BARCELONA (the “FOUNDATION”), tax identification number G72783343, with address at La Rambla, 99, CP: 08002, Barcelona. It is a foundation registered on the 19th of December 2020 in the Registry of Foundations of the Generalitat de Catalunya with the number 3315.

The ticket sales service is provided by the FOUNDATION through a platform managed by CCALGIR, S.L., with a registered office in Girona (Avinguda Sant Francesc, 13 baixos), PC: 17001, and tax identification number B17845116, registered in the Commercial Registry of Girona, at Sheet GI-37940 Volume 2269, Page 132, Section 8ª.

Access to and use of this Ticket Sales Website imply the knowledge and acceptance of the general terms and conditions of use of the https://manifesta15.org website, as well as the following specific terms and conditions.

SPECIFIC TERMS AND CONDITIONS OF THE TICKET SALES WEBSITE

Through the Ticket Sales Website, users can book and purchase tickets for scheduled exhibitions and other activities organised by the FUNDACIÓN MANIFESTA 15 BARCELONA. The advance ticket sales service is available 24 hours a day, 365 days a year. Nevertheless, the FOUNDATION may impose a temporary or permanent suspension at any moment, without prior notice, on advance sales for some or all of the tickets for the scheduled exhibitions, temporary exhibitions or other events organised by the FOUNDATION.

TERMS & CONDITIONS FOR THE PURCHASE OF TICKETS

Users of this website may purchase their tickets in advance based on the instructions indicated at the top of the page. Tickets acquired via the website shall have the same value as if they had been purchased at the box office of the MANIFESTA 15 BARCELONA METROPOLITANA. The user of the website can:

Print out the tickets on paper, ensuring they are correctly printed and that the codes identifying and individualising each ticket are legible.

Download the file sent by email in .pdf format to the user’s mobile terminal and show it at the entrance of Manifesta 15 Barcelona Metropolitana.

Download the tickets received by email in passbook format.

The tickets will give the holder the right to access the venue for which they were purchased and will be valid under the conditions applicable to each type of ticket. Tickets are not subject to exchanges, and refunds are not possible.

The ticket(s) are issued in accordance with the regulations for visits to the multiple venues where Manifesta 15 Barcelona Metropolitana will take place. Full details are available on our website. The FOUNDATION reserves the right to require visitors of Manifesta 15 Barcelona Metropolitana to show their national identity card or passport to check their identity, control access to Manifesta 15 Barcelona Metropolitana and ensure the lawful use of the advance ticket sales service on the website. The FOUNDATION may also require users who have purchased a special ticket at a reduced price due to age or any other circumstance existing at the time of purchase to prove such circumstances.

By purchasing multiple tickets for Manifesta 15 Barcelona Metropolitana, the purchaser ("Purchaser") agrees that these terms and conditions apply to all ticket holders ("Attendees"). The Purchaser must inform all Attendees of these terms and conditions. All Attendees are bound by these terms as if they had purchased the tickets themselves.

These General Terms and Conditions of Purchase do not and shall not affect your legal rights as a consumer. For further information about your legal rights, please contact the Spanish Consumer Affairs, Food Safety and Nutrition Agency (AECOSAN).

LIMITATIONS OF USE

Users accessing this website are authorised to view all its information and content, as well as to carry out downloads (hereinafter “download") or private reproductions of it on their terminals or on any data recording storage medium, provided that the reproduced items are intended solely for the personal use of the user and are not subsequently transferred or transmitted to third parties. In addition, the use of the website by the user to purchase tickets for subsequent resale at the same or another price is strictly forbidden.

ACCEPTANCE OF THE SERVICE

Each user is responsible for providing their data correctly during the ticket purchasing processes via our website. By following the procedure requested online during the process of purchasing tickets, the user is deemed expressly and wholly to accept the conditions of service and regulations for visits to Manifesta 15 Barcelona Metropolitana.

ENQUIRIES AND COMPLAINTS REGARDING THE TICKET SALES SERVICE

For any enquiry regarding the service, or to report any incident or complaint concerning a purchase, users should contact: m15tickets@manifesta.org. Upon receipt of the enquiry or complaint, the manager of the ticket sales platform will contact the user by email.

RETURNS POLICY

In general, no changes or returns are permitted. Once tickets have been purchased, they cannot be changed or reimbursed except in cases where the FOUNDATION is unable to provide the service due to unforeseen circumstances for which the user is not accountable. Reimbursements will be carried out by the same method as the one used for payment.

CANCELLATION CONDITIONS

The purchase amount will not be refunded under any circumstances.

TERMS OF ACCESS

To guarantee the rights of the users and the best performance of the Ticket Sales Website, the FOUNDATION may:

a. Monitor the service at all times, whilst respecting the privacy of the users. b. Temporarily interrupt the service, without prior notice and at any time, for technological or legal reasons. c. Amend the terms for providing the service. d. Block access to or use of the service by a user who has used it incorrectly or in relation to whom fraudulent use of the service or means of payment is suspected.

Furthermore, the FOUNDATION will file the electronic document in which the purchases are formalised, which will not be accessible to the visitor. The FOUNDATION reserves the right to ask users to show due accreditation when they have acquired free or reduced tickets on the website.

For information about accessibility at the venues, please visit: https://manifesta15.org/venues
If you require any assistance, please contact m15@manifesta.org.

RESPONSIBILITY

The FOUNDATION takes no responsibility for damages and losses of any kind occasioned by causes beyond the institution’s control. In particular, the FOUNDATION will not take responsibility for damages and losses resulting from unavailability of the website or of the payment systems agreed with the banking institutions, errors in these systems of payment, the transmission of viruses or malicious or harmful software owing to attacks by third parties, or the information, opinions or contents of any type included in other websites not managed directly by the FOUNDATION.

Furthermore, the FOUNDATION takes no responsibility for possible damages and losses of any kind produced by any interruption, error, or fault caused in the system by malfunctioning of the internet or of the servers connected to it, or by the lack of availability or continuity in the functioning of the service. The user of the Ticket Sales Website undertakes to use it in an appropriate and lawful manner, to comply with the provisions of the LEGAL NOTICE and of these GENERAL TERMS AND CONDITIONS and recognises that this service is used under his or her sole liability in a free and conscious manner.

DATA PROTECTION POLICY

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018, of the 5th of December, for the Protection of Personal Data and the Guarantee of Digital Rights, we hereby inform you that the personal data you provide to us through the completion of the forms on the website will become part of an automated file of FUNDACIÓN MANIFESTA 15 BARCELONA and will solely be used for the management, administration, and billing of the contracted ticket purchasing services. If you have given your consent, it will also be used for sending you commercial information (advertising) about Manifesta 15 Barcelona Metropolitana and its activities, as well as for sending surveys or forms to evaluate the degree of customer satisfaction with the service offered.

You can exercise your rights of access, rectification, erasure, opposition, limitation and portability by contacting the FOUNDATION by post at the address indicated above, or by email to office@manifesta.org stating "RGPD, Exercising Rights” as the subject. The request must contain the name, surname and signature of the applicant, a photocopy of their national ID (DNI) or identity document, as well as the content of the request. You can view the FOUNDATION’s Privacy Policy here: https://manifesta15.org/legal.

The completion of all the fields included in this form is mandatory and implies your express consent to the processing of your personal data for the purposes indicated. If the form includes personal data referring to individuals other than the person completing the form, they must, prior to their inclusion, be informed of the points contained in the preceding paragraphs and the Privacy Policy of Manifesta 15 Barcelona Metropolitana.

Basic Information on Data Protection

Data controller: FUNDACIÓN MANIFESTA 15 BARCELONA, La Rambla, 99, CP: 08002, Barcelona.

Data Protection Officer: FUNDACIÓN MANIFESTA 15 BARCELONA, La Rambla, 99, CP: 08002, Barcelona.

Contact: office@manifesta.org

Purpose: To manage the online purchase of tickets at https://manifesta15.org, sending information about MANIFESTA 15 BARCELONA METROPOLITANA's services and activities, and creating profiles to improve the quality of our service.

Legitimation: Contract signed between you and the FOUNDATION.

Recipients: No data will be communicated to third parties, except in the cases established by law. The data will be processed by third parties in charge of the processing for the maintenance of the application and correct operation of the service, as detailed in the Data Protection Policy of MANIFESTA 15 BARCELONA METROPOLITANA.

Interested parties: Customers and users.

Category of data: Data of an identifying nature: DNI/NIF, name and surname, postal address and e-mail address.

Economic and financial data: Credit cards.

Storage period: The data will be kept as long as it is necessary for the provision of the services requested and during the legally required term to determine potential liabilities derived from the service provided.

International communications and transfers: Data will not be communicated to third parties except in the cases established by law. The data will only be processed by third parties in charge of processing for the maintenance and correct functioning of the services and activities of MANIFESTA 15 BARCELONA METROPOLITANA. The legitimacy of the processing of data by these companies is the execution of the commissioning contract formalised with the FOUNDATION, in accordance with article 28 of the RGPD.

You may exercise, under the terms established by current legislation, the rights of access, rectification, and deletion of your personal data, as well as request that the processing thereof be limited, oppose such processing, or request the portability of your personal data, in accordance with the data protection policy of the FOUNDATION. Likewise, a complaint may be lodged with the Spanish Data Protection Agency through its electronic headquarters: https://sedeagpd.gob.es/sede-electronica-web.

Additional information: you can check additional and detailed information on Data Protection in our Privacy Policy on our website https://manifesta15.org/legal.

AMENDMENTS TO THE TERMS AND CONDITIONS AND TO THE WEBSITE

The FOUNDATION reserves the right to make any changes it deems appropriate to these terms and conditions, the website, and the services provided at any time, without prior notification. Consequently, the FOUNDATION may change, delete or add the contents and services that are provided through the website, such as the way in which the website is displayed or located, or provisionally or definitively suspend its operation. For any aspects not specifically provided for in these Specific Terms and Conditions, the same general terms and conditions set out in the Legal Notice of the main page of the website https://manifesta15.org shall apply to this service.

FORCE MAJEURE CLAUSE

In the event that Manifesta 15 Barcelona Metropolitana is delayed, rescheduled, postponed, or cancelled due to circumstances beyond the reasonable control of the Foundation, including but not limited to acts of God, natural disasters, severe weather conditions, fire, flood, earthquake, war, terrorism, government restrictions or

regulations, strikes, labour disputes, pandemics, epidemics, public health emergencies, civil commotion, or any other event or circumstance that renders the performance

of the Manifesta 15 Barcelona Metropolitana impracticable, illegal, or impossible (each, a "Force Majeure Event"), the FOUNDATION shall not be liable for any loss, damage, cost, or expense incurred by ticket holders.

In such circumstances, the FOUNDATION will make reasonable efforts to reschedule the Manifesta 15 Barcelona Metropolitana or specific programme elements for a later date. If rescheduling is not possible, the FOUNDATION may, at its sole discretion, offer refunds or alternative arrangements as deemed appropriate, subject to applicable laws and regulations.

Ticket holders are advised to check the Manifesta 15 Barcelona Metropolitana official website and communication channels regularly for updates regarding any changes due to force majeure events. The FOUNDATION reserves the right to modify, amend, or update this Force Majeure Clause at any time without prior notice.

Tours

Article 1: Ticketing

Article 1.1: Merchant Identification

Manifesta 15
Antiga Seu Editorial Gustavo Gili
Carrer Rosselló 87-89
08029 Barcelona
Spain

Article 1.2: Information and availability of tickets

1.2.1. The term “tour ticket” refers to all ticketing options, in all price rates and electronic or physical form, to access any of the Mediated Tours offered by Manifesta 15 Barcelona during the period of the 8th of September and 24th of November of 2024.

1.2.2. The prices of tickets are indicated in euros (€), all sales taxes included.

1.2.3. The availability of preferred dates (day, time) provided on the booking form depends on receiving written confirmation from Manifesta 15 Barcelona in the form of a tour ticket.

1.2.4. In order to access the Mediated Tour it is essential to purchase a valid ticket for each person attending the tour, which must be purchased separately, before or after purchasing the Mediated Tour.

Article 1.3: Purchase of tickets

1.3.1. A tour ticket order may only be processed by completing the booking form available on the Mediated Tours page in the Manifesta 15 Barcelona website and by providing at least an email address, the Mediated Tour preferred option, the preferred date (day, time), the city of residence of the attendees, number of attendees and the preferred language of the Mediated Tour.

1.3.2. Manifesta 15 Barcelona reserves the right to accept a preferred date (day, time) by means of a confirmation letter or suggest an alternative date (day, time) without cause or motive.

1.3.3. After validation of their preferred date by means of a confirmation letter, a payment link will be provided to the Ticket Buyer. The Ticket Buyer will be redirected to a third party service provider (CaixaBank).

The following payment options will be accepted:

  • Most common credit cards or co-branded debit cards.

1.3.4. Manifesta 15 Barcelona reserves the right to cancel a tour ticket order if full payment has not been processed fifteen (15) days after receiving the link of payment.

Article 1.4: Cancellation and Reimbursement by the Ticket Buyer

1.4.1 The cancellation by the Ticket Buyer, as well as any alteration to the essential reservation details (date or Group Tour option) must be communicated via email at least fifteen (15) days before the date stated in the tour ticket. Otherwise, Manifesta 15 Barcelona reserves the right not to reimburse the cost of the paid tour ticket.

1.4.2. If the refund request for a tour ticket is accepted, the Ticket Buyer will be reimbursed within thirty (30) days from the date of receiving written approval from Manifesta 15 Barcelona.

1.4.3. A tour ticket may not be transferred, exchanged, or resold.

Article 1.5: Cancellation and Reimbursement by Manifesta 15 Barcelona

1.5.1. Manifesta 15 Barcelona undertakes to inform the public of exceptional, temporary, or permanent closures, postponements and/or cancellations by all the following means of communication: information at the front desk and information points, social networks and institutional website, as well as other partner information channels. Manifesta 15 Barcelona also undertakes to contact, as soon as possible, the Ticket Buyers likely to be affected by a reimbursement request process.

Article 1.6: Request for Reimbursement of a Tour Ticket

1.6.1. Requests for reimbursement must be made in writing before November 10, 2024 by email to the address: engage@manifesta.org.

1.6.2. Manifesta 15 Barcelona undertakes to respond in writing within two (2) working days following the date of receipt of the refund request. In the event of acceptance, the refund will be made automatically on the same payment method used in purchasing the ticket.

1.6.3. The right to reimbursement belongs exclusively to the Ticket Buyer and is not transferable.

1.6.4. In all cases, only the price of the tour ticket will be refunded and no costs of any other kind (including travel or accommodation) will be refunded or compensated.

Article 1.7: Issuance of tickets

1.7.1. The tour tickets issued are provided with a unique confirmation letter, valid for the confirmed Mediated Tour option. The validity of tour tickets is checked and recorded at the start of the Mediated Tour by the Manifesta 15 Barcelona staff. Reproduction of tour tickets is prohibited.

1.7.2. Manifesta 15 Barcelona may refuse entry to the event when several prints, reproductions, copies or imitations of a printed tour ticket are in circulation and access to the Mediated Tour has already been previously granted to the buyer of a printed or electronic tour ticket.

1.7.3. Manifesta 15 Barcelona declines all responsibility for anomalies that may occur during the ordering, processing or printing of the tour ticket insofar as it has not caused them intentionally or as a result of negligence in the event of loss, theft or unlawful use of the tour ticket.

Article 1.8: Loss, theft or damage to a ticket

1.8.1. In the event of loss, theft of damage to the e-ticket, the Ticket Buyer can either reprint the eticket or request a new one by sending an email to engage@manifesta.org.

1.8.2. Only one duplicate may be issued per Ticket Buyer.

Free Tours for Schools

Article 1: Ticketing

Article 1.1: Merchant Identification

Manifesta 15
Antiga Seu Editorial Gustavo Gili
Carrer Rosselló 87-89
08029 Barcelona
Spain

Article 1.2: Information and availability of tickets

1.2.1. The term “tour ticket” refers to all ticketing options, in all price rates and electronic or physical form, to access any of the Group Tours offered by Manifesta 15 Barcelona during the period of the 8th of September and 24th of November of 2024.

1.2.2. The availability of preferred dates (day, time) provided on the booking form depends on receiving written confirmation from Manifesta 15 Barcelona in the form of a tour ticket.

Article 1.3: Booking of tickets

1.3.1. A tour ticket order may only be processed by completing the booking form available on the Mediated Tours page in the Manifesta 15 Barcelona website and by providing at least an email address, the Mediated Tour preferred option, the preferred date (day, time), the city of residence of the attendees, number of attendees and the preferred language of the Mediated Tour.

1.3.2. Manifesta 15 Barcelona reserves the right to accept a preferred date (day, time) by means of a confirmation letter or suggest an alternative date (day, time) without cause or motive.

Article 1.4: Cancellation by the Ticket Buyer

1.4.1 The cancellation by the Ticket Buyer, as well as any alteration to the essential reservation details (date or Group Tour option) must be communicated via email at least fifteen (15) days before the date stated in the booking confirmation email.

1.4.2. A ticket may not be transferred, exchanged, or resold.

Article 1.5: Cancellation by Manifesta 15 Barcelona

1.5.1. Manifesta 15 Barcelona undertakes to inform the public of exceptional, temporary, or permanent closures, postponements and/or cancellations by all the following means of communication: information at the front desk and information points, social networks and institutional website, as well as other partner information channels.

Article 1.6: Issuance of tickets

1.6.1. The tour tickets issued are provided with a unique confirmation letter, valid for the confirmed Mediated Tour option. The validity of tour tickets is checked and recorded at the start of the Mediated Tour by the Manifesta 15 Barcelona staff. Reproduction of tour tickets is prohibited.

1.6.2. Manifesta 15 Barcelona may refuse entry to the event when several prints, reproductions, copies or imitations of a printed tour ticket are in circulation and access to the Mediated Tour has already been previously granted to the buyer of a printed or electronic tour ticket.

1.6.3. Manifesta 15 Barcelona declines all responsibility for anomalies that may occur during the ordering, processing or printing of the tour ticket insofar as it has not caused them intentionally or as a result of negligence in the event of loss, theft or unlawful use of the tour ticket.

Article 1.7: Loss, theft or damage to a ticket

1.7.1. In the event of loss, theft of damage to the e-ticket, the Ticket Buyer can either reprint the eticket or request a new one by sending an email to engage@manifesta.org.

1.7.2. Only one duplicate may be issued per Ticket Buyer.